Customer Engagement
Field Service
10 guides on field service in Customer Engagement.
10 guides · Last updated 2026-09-03
- Asset hierarchies in Dynamics 365 Field ServiceHow D365 Field Service models complex asset structures — parent-child relationships, sub-assets, asset categories.Updated 2026-05-01
- Connected Field Service and IoTHow Connected Field Service integrates IoT signals with Dynamics 365 Field Service — telemetry, alerts, anomaly detection.Updated 2026-05-01
- Crew jobs and multi-resource bookings in Field ServiceHow Dynamics 365 Field Service handles work that requires more than one technician — crews, requirement groups, and coordinated scheduling.Updated 2026-05-01
- Field Service vs Project OperationsField Service vs Project Operations: both track and bill work at customer sites on Dynamics 365 — which app fits which business, and when you need both.Updated 2026-08-27
- Inspections in Dynamics 365 Field ServiceHow configurable inspection forms work in Dynamics 365 Field Service — designer, conditional logic, photos, and analysis of inspection data.Updated 2026-05-01
- IoT alerts and anomalies in Field ServiceHow Dynamics 365 Field Service integrates IoT signals — Connected Field Service architecture, alerts to work orders, predictive maintenance patterns.Updated 2026-05-01
- The Field Service mobile appThe Field Service mobile app — what technicians do in the field, offline capabilities, parts inventory, customer signatures, and Copilot.Updated 2026-05-01
- Travel time configuration in Field ServiceHow Dynamics 365 Field Service calculates and respects travel time — Bing Maps integration, routing constraints, and the impact on scheduling.Updated 2026-05-01
- What is Dynamics 365 Field Service?Microsoft's field service management app — work orders, scheduling, mobile, connected assets, and the operations model behind a modern service business.Updated 2026-09-03
- Work order lifecycle in Dynamics 365 Field ServiceHow a work order flows from creation through scheduling, dispatch, technician execution, and invoicing in Dynamics 365 Field Service — the statuses.Updated 2026-05-01