Learning paths

From scratch: what Dynamics 365 is, how the apps fit together, and how to pick the right ones for your business.

For: Buyers, project sponsors, and anyone new to the Dynamics 365 product family.

Foundational concepts for understanding and implementing Business Central — the SMB ERP in the Dynamics family.

For: Finance and operations leaders evaluating or rolling out BC.

End-to-end view of an F&O implementation — environment strategy, data, customisation, cutover, and operations.

For: Enterprise customers and partners implementing F&O.

Foundations of the Dynamics 365 CRM apps — Sales, Customer Service, Field Service — and the Dataverse platform underneath.

For: Sales / service leaders and Dataverse administrators new to the platform.

The low-code Microsoft platform — Power Apps, Power Automate, Power BI, Power Pages — plus the governance to keep it sane.

For: Citizen developers, BAs, and Power Platform admins.

Application lifecycle management and governance across Dynamics 365 and the Power Platform — environments, solutions, pipelines, and policy.

For: Architects, platform owners, and IT leadership.

Connecting Dynamics 365 to the rest of the world — patterns, Azure services, resilience, and observability for real production integrations.

For: Integration architects and developers building production integrations.

Routings, capacity, planning worksheet, subcontracting — the production side of Business Central for teams whose ERP has to build things as well as sell them.

For: BC functional consultants and manufacturing users moving beyond the finance module.

The warehouse and production reality of Dynamics 365 Supply Chain Management — inventory dimensions, warehouse mobile app, production scheduling, cost closing.

For: F&O SCM implementers and process owners after go-live.

From orientation to running real campaigns in Customer Insights – Journeys: the real-time model, segments, deliverability, events, and the data side of the house.

For: Marketers and CRM admins taking over (or evaluating) Microsoft's marketing automation stack.

Dynamics 365 Commerce from orientation to operations — the CSU/CDX architecture, store POS, call centre, pricing, loyalty, and clienteling.

For: Retailers evaluating Commerce and the consultants implementing it.

From the Copilot landscape to building your own agents — what ships in the apps, the AI Builder toolbox, prompts, and Copilot Studio.

For: Admins, makers, and consultants who need to separate Microsoft's AI story from what actually works today.