https://www.solvingdynamics365.com/guides/customer-engagement The Dynamics 365 CRM apps — Sales, Customer Service, Field Service, Project Operations, Customer Insights, HR — and the Dataverse platform they share. en Sun, 06 Sep 2026 12:00:00 GMT https://www.solvingdynamics365.com/guides/dataverse-duplicate-detection-and-business-rule-errors https://www.solvingdynamics365.com/guides/dataverse-duplicate-detection-and-business-rule-errors Sun, 06 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Why a Dataverse record won't save — duplicate detection blocks, business rule validation errors, and how to tell them apart. https://www.solvingdynamics365.com/guides/dataverse-sharing-and-security-errors https://www.solvingdynamics365.com/guides/dataverse-sharing-and-security-errors Sun, 06 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Why a Dataverse user can't see or edit a record they should be able to — security role, business unit, and record-sharing errors decoded. https://www.solvingdynamics365.com/guides/what-is-microsoft-dataverse https://www.solvingdynamics365.com/guides/what-is-microsoft-dataverse Sat, 05 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft Dataverse is the relational data platform underneath Dynamics 365 CRM apps and Power Platform — what it is, why it's more than a database. https://www.solvingdynamics365.com/guides/dataverse-plugin-exceptions-explained https://www.solvingdynamics365.com/guides/dataverse-plugin-exceptions-explained Thu, 03 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement The Dataverse plug-in errors that recur on every project — ISV code aborted (0x80040265), missing privilege (0x80040220), sandbox timeout, worker crash. https://www.solvingdynamics365.com/guides/dataverse-solution-import-errors https://www.solvingdynamics365.com/guides/dataverse-solution-import-errors Thu, 03 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Why Dataverse solution imports fail — missing dependencies, managed cannot overwrite unmanaged, version lower than installed, language not installed. https://www.solvingdynamics365.com/guides/dataverse-web-api-errors-explained https://www.solvingdynamics365.com/guides/dataverse-web-api-errors-explained Thu, 03 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Dataverse Web API errors by code — 0x80040217 does not exist, 0x80040220 privilege, 0x80040333 duplicate, 0x80040237 duplicate key, 0x80048d19 payload. https://www.solvingdynamics365.com/guides/dynamics-365-customer-service-vs-servicenow https://www.solvingdynamics365.com/guides/dynamics-365-customer-service-vs-servicenow Thu, 03 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Dynamics 365 Customer Service vs ServiceNow Customer Service Management — platform philosophy, case-to-fulfilment workflow, pricing, CRM context, field service. https://www.solvingdynamics365.com/guides/dynamics-365-customer-service-vs-zendesk https://www.solvingdynamics365.com/guides/dynamics-365-customer-service-vs-zendesk Thu, 03 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Dynamics 365 Customer Service vs Zendesk — setup speed, pricing, channels, AI agents, CRM depth, and which one fits a support team of your size and shape. https://www.solvingdynamics365.com/guides/what-is-dynamics-365-customer-service https://www.solvingdynamics365.com/guides/what-is-dynamics-365-customer-service Thu, 03 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft's case management and omnichannel customer support platform — what it does, how it scales, and where Copilot fits. https://www.solvingdynamics365.com/guides/what-is-dynamics-365-field-service https://www.solvingdynamics365.com/guides/what-is-dynamics-365-field-service Thu, 03 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft's field service management app — work orders, scheduling, mobile, connected assets, and the operations model behind a modern service business. https://www.solvingdynamics365.com/guides/what-is-dynamics-365-sales https://www.solvingdynamics365.com/guides/what-is-dynamics-365-sales Thu, 03 Sep 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft's CRM app for B2B sales teams — leads, opportunities, forecasting, and the Copilot for Sales experience. https://www.solvingdynamics365.com/guides/customer-insights-data-explained https://www.solvingdynamics365.com/guides/customer-insights-data-explained Mon, 31 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft's customer data platform — ingestion, identity resolution, unified profiles, segments, and measures. https://www.solvingdynamics365.com/guides/dataverse-data-model-fundamentals https://www.solvingdynamics365.com/guides/dataverse-data-model-fundamentals Mon, 31 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement The Dataverse data model — tables, columns, relationships, choices, security roles, and how it sits under Dynamics 365 and the Power Platform. https://www.solvingdynamics365.com/guides/customer-insights-journeys-explained https://www.solvingdynamics365.com/guides/customer-insights-journeys-explained Sun, 30 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft's marketing automation product — real-time journeys, segments, email, events, lead scoring, consent. https://www.solvingdynamics365.com/guides/customer-insights-journeys-vs-hubspot https://www.solvingdynamics365.com/guides/customer-insights-journeys-vs-hubspot Sun, 30 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft's marketing automation against the most common alternative in Dynamics shops — where each wins, where the differences are real. https://www.solvingdynamics365.com/guides/dynamics-365-sales-vs-salesforce https://www.solvingdynamics365.com/guides/dynamics-365-sales-vs-salesforce Thu, 27 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement Dynamics 365 Sales vs Salesforce Sales Cloud: where each wins, where the differences are real, and how the decision usually gets made in practice. https://www.solvingdynamics365.com/guides/field-service-vs-project-operations https://www.solvingdynamics365.com/guides/field-service-vs-project-operations Thu, 27 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement Field Service vs Project Operations: both track and bill work at customer sites on Dynamics 365 — which app fits which business, and when you need both. https://www.solvingdynamics365.com/guides/what-is-dynamics-365-human-resources https://www.solvingdynamics365.com/guides/what-is-dynamics-365-human-resources Thu, 27 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft's HR core app — employee records, organisational structure, benefits, leave, and compensation, integrated with payroll partners. https://www.solvingdynamics365.com/guides/what-is-dynamics-365-project-operations https://www.solvingdynamics365.com/guides/what-is-dynamics-365-project-operations Thu, 27 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement Microsoft's project-based services app — opportunity to cash for professional-services firms, with resourcing, scheduling, time, expenses, billing. https://www.solvingdynamics365.com/guides/account-hierarchies-in-dynamics-365 https://www.solvingdynamics365.com/guides/account-hierarchies-in-dynamics-365 Tue, 25 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement How Dynamics 365 models corporate parent-subsidiary relationships — account hierarchy field, hierarchy charts, security, and reporting roll-up. https://www.solvingdynamics365.com/guides/app-designer-for-model-driven-apps https://www.solvingdynamics365.com/guides/app-designer-for-model-driven-apps Tue, 25 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement How to build a model-driven Power App — site map, tables, forms, views, business process flows, dashboards, and the app-experience layer. https://www.solvingdynamics365.com/guides/bulk-delete-jobs-in-dataverse https://www.solvingdynamics365.com/guides/bulk-delete-jobs-in-dataverse Tue, 25 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement How Dataverse's bulk delete handles mass record cleanup — scheduling, filters, retention policies, and the operational discipline around storage management. https://www.solvingdynamics365.com/guides/business-process-flows-in-dynamics-365 https://www.solvingdynamics365.com/guides/business-process-flows-in-dynamics-365 Tue, 25 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement How business process flows guide users through staged work in Dynamics 365 — design, branching, security, and when not to use them. https://www.solvingdynamics365.com/guides/business-rules-in-dataverse https://www.solvingdynamics365.com/guides/business-rules-in-dataverse Tue, 25 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement How business rules let you add field-level logic to forms without code — set value, lock field, show error, recommendation, and the limits of the engine. https://www.solvingdynamics365.com/guides/calculated-and-rollup-columns-in-dataverse https://www.solvingdynamics365.com/guides/calculated-and-rollup-columns-in-dataverse Tue, 25 Aug 2026 12:00:00 GMT Emil Björk Customer Engagement How calculated columns and rollup columns work in Dataverse — what each does, the performance trade-offs. https://www.solvingdynamics365.com/guides/xrmtoolbox-and-the-dataverse-tooling-ecosystem https://www.solvingdynamics365.com/guides/xrmtoolbox-and-the-dataverse-tooling-ecosystem Sat, 18 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement The community-built tools that supplement Microsoft's Dataverse admin and developer experience — XRMToolBox, FetchXML Builder, and the indispensable plug-ins. https://www.solvingdynamics365.com/guides/connection-records-in-dataverse https://www.solvingdynamics365.com/guides/connection-records-in-dataverse Thu, 16 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement How connection records model record-to-record relationships beyond standard lookups — types, roles, use cases, and the limits of the mechanism. https://www.solvingdynamics365.com/guides/the-dataverse-tds-endpoint https://www.solvingdynamics365.com/guides/the-dataverse-tds-endpoint Tue, 14 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement How to query Dataverse with SQL through the TDS endpoint — Azure SQL-compatible read access for reporting tools, with limitations and security implications. https://www.solvingdynamics365.com/guides/custom-actions-in-dataverse https://www.solvingdynamics365.com/guides/custom-actions-in-dataverse Sun, 12 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement How Dataverse custom actions expose named operations as callable messages — designed for integration, reusable, callable from many surfaces. https://www.solvingdynamics365.com/guides/real-time-vs-background-workflows https://www.solvingdynamics365.com/guides/real-time-vs-background-workflows Fri, 10 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement The two execution modes for Dataverse classic workflows — real-time / synchronous vs background / asynchronous — and the implications for behaviour. https://www.solvingdynamics365.com/guides/process-designer-and-classic-workflows https://www.solvingdynamics365.com/guides/process-designer-and-classic-workflows Wed, 08 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement The legacy workflow engine in Dataverse — what classic workflows do, the migration to Power Automate, and what still uses them. https://www.solvingdynamics365.com/guides/many-to-many-relationships-in-dataverse https://www.solvingdynamics365.com/guides/many-to-many-relationships-in-dataverse Mon, 06 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement How Dataverse models N:N relationships — native N:N tables, manual intersection entities, and the trade-offs for each pattern. https://www.solvingdynamics365.com/guides/owner-teams-vs-access-teams-in-dataverse https://www.solvingdynamics365.com/guides/owner-teams-vs-access-teams-in-dataverse Sat, 04 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement How Dataverse's two team types differ — owner teams own records and have security roles, access teams grant ad-hoc record-level access — and when to use which. https://www.solvingdynamics365.com/guides/hierarchical-security-in-dataverse https://www.solvingdynamics365.com/guides/hierarchical-security-in-dataverse Thu, 02 Jul 2026 12:00:00 GMT Emil Björk Customer Engagement How hierarchical security extends row-level access in Dataverse — manager and position hierarchies, the depth parameter. https://www.solvingdynamics365.com/guides/field-level-security-in-dataverse https://www.solvingdynamics365.com/guides/field-level-security-in-dataverse Tue, 30 Jun 2026 12:00:00 GMT Emil Björk Customer Engagement How field-level security restricts column access in Dataverse — profiles, members, encrypted-field behaviour, and the trade-offs vs other security mechanisms. https://www.solvingdynamics365.com/guides/cascading-delete-in-dataverse https://www.solvingdynamics365.com/guides/cascading-delete-in-dataverse Sun, 28 Jun 2026 12:00:00 GMT Emil Björk Customer Engagement How Dataverse relationships behave on delete — cascade, restrict, remove link, and the implications for data integrity and accidental data loss. https://www.solvingdynamics365.com/guides/dataverse-alternate-keys https://www.solvingdynamics365.com/guides/dataverse-alternate-keys Fri, 26 Jun 2026 12:00:00 GMT Emil Björk Customer Engagement How alternate keys let Dataverse records be uniquely identified by business-meaningful values instead of GUIDs — for integration and lookup scenarios. https://www.solvingdynamics365.com/guides/field-service-asset-hierarchies https://www.solvingdynamics365.com/guides/field-service-asset-hierarchies Fri, 01 May 2026 12:00:00 GMT Emil Björk Customer Engagement How D365 Field Service models complex asset structures — parent-child relationships, sub-assets, asset categories. https://www.solvingdynamics365.com/guides/dataverse-async-jobs-management https://www.solvingdynamics365.com/guides/dataverse-async-jobs-management Fri, 01 May 2026 12:00:00 GMT Emil Björk Customer Engagement How Dataverse runs background work — system jobs, async plug-ins, workflow runs, and how to monitor, troubleshoot. https://www.solvingdynamics365.com/guides/dynamics-365-hr-benefits-management https://www.solvingdynamics365.com/guides/dynamics-365-hr-benefits-management Fri, 01 May 2026 12:00:00 GMT Emil Björk Customer Engagement How D365 HR handles benefits — plans, enrolment, eligibility rules, dependents, providers integration, and the operational discipline of annual open enrolment.